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To receive warranty service on any product from CICC, the product must be brought in with the original invoice and tested by our technicians.
All warranty periods indicated are from CICC, unless otherwise noted, and are limited by the manufacturer's warranty policies. Actual manufacturer warranty periods may vary depending on product and manufacturer and may be longer than the warranty period covered by CICC. Please refer to the Manufacturer's website or product manuals/packing for more information.
Generally the manufacturer’s limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, physical damage etc. In no way does CICC warrant any product for fitness of use or for representations made by the manufacturer.
Unless otherwise stated, all products purchased from CICC are covered by a 90 days in-store warranty policy.
The systems purchased from CICC are covered by an in-store one year parts and two years labor warranty policy.
Printers, LCD and laptop purchased from CICC are covered by a 3 days in-store DOA(dead on arrival) exchange warranty policy.
Used parts and systems purchased from CICC are covered by a 30 days in-store warranty policy.
If the product is deemed defective, you may be provided with a direct exchange* or will be required to fill out an RMA form so that we may send the item to the supplier or manufacturer for warranty service. Depending on the manufacturer’s warranty policy, the product may be repaired or replaced. This may take 2~6 weeks. A copy of the RMA form will be given to you; please do not lose this form it is your responsibility to keep it in a secure location. CICC reserves the right to refuse to release any items left in our possession with out the proper RMA form.
* CICC reserves the right to substitute a comparable model at the current market value of your item.
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